Are You Committing These Customer Service Sins?

When you examine something under a microscope, you are likely to see something you didn’t expect. The same can happen when you take a close look at how your company is handling customer service issues. What are some common problems that are not getting handled in the best way?

Inexperienced Staff

Whether you are the supervisor hundreds of employees or the owner/operator of a small business, customer service training is a must. What can be done if this kind of training has been neglected? First, include customer service reminders in your weekly staff meetings for current employees. Second, when … Read more at Online Surveys for Cash

Some Effective Sales Process Steps to Complete a Transaction

All business owners who want to complete a business transaction successfully should go for the six sales process steps. By maintaining quality customer service, these steps can be carried out without any problem.

In completing a sale, the first step involves meeting the customer. To acknowledge a customer one needs to say hello, how can I help you. This ensures that after entering the store the customer is formally acknowledged. Next one should try to find out what exactly the customer is looking for. In case, they are unsure about the thing they are looking for, one should listen … Read more at Online Surveys for Cash