In completing a sale, the first step involves meeting the customer. To acknowledge a customer one needs to say hello, how can I help you. This ensures that after entering the store the customer is formally acknowledged. Next one should try to find out what exactly the customer is looking for. In case, they are unsure about the thing they are looking for, one should listen to them carefully and figure out how they describe the needed things. Then the customer can be taken to the products that will let them have what they were looking for.
It is important to answer all the questions that are asked by the customer. In case the answer to a question is not known, help should be sought from someone else in the establishment who knows it. This lets the customer feel that they are being cared and correct answer is being provided to them. If the customer chooses a product then its details should be provided to them. If there is a chance that something better can be sold to them then this is the time to make such an offer.
The deal can be closed by asking the customer if they are finished and whether they would like to check out. After that the transaction can be finished with saying, have a good day, to the customer. If quality customer services are provided then more people are going to visit the store and supply chain visibility would be enhanced. The business owner can also advertise through appropriate media so that the products being sold in the store become known to prospective customers. By following these simple sales process steps it is possible to carry out successful sales with different types of customers.
- Sales Process Steps | Top Tips (gotfreebusinesscards.com)
Some Effective Sales Process Steps to Complete a Transaction by Steve