Are You Committing These Customer Service Sins?

When you examine something under a microscope, you are likely to see something you didn’t expect. The same can happen when you take a close look at how your company is handling customer service issues. What are some common problems that are not getting handled in the best way?

Inexperienced Staff

Whether you are the supervisor hundreds of employees or the owner/operator of a small business, customer service training is a must. What can be done if this kind of training has been neglected? First, include customer service reminders in your weekly staff meetings for current employees. Second, when taking resumes, whether it a customer service representative resume or for a manager, inform them that they will be receiving regular customer service training. By working with longtime and newer employees in this way, customer service will become part of the culture of your company.

The Inaccessibility Problem

In days gone by, if a client wasn’t happy they could walk right into the storefront and the boss a piece of his mind. However, this is nearly impossible with big business and online businesses. How can you make your company different? By looking for opportunities to keep the “human” factor in your business. Your customers need to be reassured that doing business with you is the right thing to do. Make it as easy as possible for them to fill those needs.

Breaking Your Promise

Promises are made easily, and promises are broken easily. Nothing disappoints a customer more than a broken promise! So before you make that next vow ask yourself, “Can I keep this promise? Am I being realistic?” Fulfilling promises is one of the most important of all customer service skills. Let it be something you excel at.

So, don’t forget to look at your business under a microscope every once in a while. You might be surprised by what you see! Whether it is inaccessibility, broken promises, or lack of training, identify it and address it. Your customers will be delighted that you did!

Some Effective Sales Process Steps to Complete a Transaction

All business owners who want to complete a business transaction successfully should go for the six sales process steps. By maintaining quality customer service, these steps can be carried out without any problem.

In completing a sale, the first step involves meeting the customer. To acknowledge a customer one needs to say hello, how can I help you. This ensures that after entering the store the customer is formally acknowledged. Next one should try to find out what exactly the customer is looking for. In case, they are unsure about the thing they are looking for, one should listen to them carefully and figure out how they describe the needed things. Then the customer can be taken to the products that will let them have what they were looking for.

It is important to answer all the questions that are asked by the customer. In case the answer to a question is not known, help should be sought from someone else in the establishment who knows it. This lets the customer feel that they are being cared and correct answer is being provided to them. If the customer chooses a product then its details should be provided to them. If there is a chance that something better can be sold to them then this is the time to make such an offer.

The deal can be closed by asking the customer if they are finished and whether they would like to check out. After that the transaction can be finished with saying, have a good day, to the customer. If quality customer services are provided then more people are going to visit the store and supply chain visibility would be enhanced. The business owner can also advertise through appropriate media so that the products being sold in the store become known to prospective customers. By following these simple sales process steps it is possible to carry out successful sales with different types of customers.