6 Essential Customer Service Skills
Any roles where you are dealing with the public require good customer service skills in order to put across a favorable impression of your company. In this article I’ll show you six of the key skills are traits which you should look for employees and try to improve using training techniques.
- Good product knowledge: Your representatives are going to be better able to handle customer requests if the ones on the products and services you provide. Customers will feel more trust in the representative and gain a better impression of your company as result.
- Problem-solving: Finding the right solution