New Careers You Can Pursue As A Sole Trader

Are you interested in being a sole trader? It is desirable for many people to start being their own boss rather than constantly working for others. The range of new careers open to you revolve round traditional services as well as some of the more modern Internet opportunities currently available.

Most traditional services do require a certain amount of training to get started. If you consider working as a child-care assistance or driving instructor in you really do need to apply yourself to some initial training. If you already have specific industry background/education then you might be able to work and home tuition depending on the demand for your subjects.

If you don’t have the requisite skills and want to get started straightaway then there is still a range of opportunities to consider. There is always demand for taxi drivers, gardeners, DIY work, dog walking, house minders, etc. If you have a certain amount of creative flair then you could also get into party planning, specialist catering or even interior design.

The Internet does however provide some of the greatest opportunities for a sole trader. One of the most profitable online business opportunities is affiliate marketing, where you sell other people’s products for a commission. You do however need technical skills to set up and design websites. These self-same skills could also be applied as a freelance web developer/coder.

Finally, new careers on the Internet don’t all require HTML and software development skills. You could also consider doing proofreading or editing for book publishers or authors, translation work or market research. In fact, one of the most profitable online business ventures these days is freelance research work if you have the requisite industry background. If you want to roll with a great amount of flexibility and diverse opportunities then working as a virtual PA is something to also consider.

6 Essential Customer Service Skills

Any roles where you are dealing with the public require good customer service skills in order to put across a favorable impression of your company. In this article I’ll show you six of the key skills are traits which you should look for employees and try to improve using training techniques.

  1. Good product knowledge: Your representatives are going to be better able to handle customer requests if the ones on the products and services you provide. Customers will feel more trust in the representative and gain a better impression of your company as result.
  2. Problem-solving: Finding the right solution is the goal of any interaction with the customer. Your customer retention strategies should always be looking at ways in which issue resolution can be streamlined and improved to aid your representatives as well as the customer.
  3. Action oriented: Each customer service representative needs to juggle several tasks at once. They should be able to prioritize their work and manage the time effectively. Proper allocation of work and ability to delegate are also beneficial customer service skills.
  4. Professionalism: Don’t forget that your company is being represented by a single customer facing employee. The better impression they make, the more favorably your company is perceived. This includes their appearance, tone of voice and general level of professionalism in handling customer complaints.
  5. Confidence: Any employees dealing with customers who exude confidence establish a level of trust with the customer. This really only can be established through a certain level of experience and proper education in your product range.
  6. Communication skills: Lastly, the most important ability is to communicate effectively and actively listen to customers in both written and verbal communications. All interactions should be done in a consistent, polite and courteous manner so that the customer is effectively dealt with in the most respectful of ways.

Productivity Improvements For Individuals

For individuals to make productivity improvements requires better use of their skills, improving their knowledge, working on your motivations and using a good contextual environment. In this article I’ll guide you through each these four elements.

How your time is used actually has a huge bearing on productivity. You will be more productive if you are able to collaborate with the right individuals, access to the right tools and using the right processes (e.g. project management) to do your work effectively. A good example of this in the software industry is where Google search marketing mantra to organize all of the world’s information has filter down into all the processes, tools and communication channels used within Google for producing products that pursue this objective.

Your own know-how and knowledge also plays a big part in how productive you will be (i.e. the quality and quantity of your outputs). This does require taking time out to train up in new technologies and also improve your own soft skills. This can include communication skills, presentation skills, time management, etc. Being mentored by others is also an effective way of boosting your own know-how and productivity.

It is a simple fact that real productivity improvements are seen in individuals who are more motivated in their work. Motivation can be directly correlated with their financial rewards books you should also consider what order motivational factors each person has. This can include recognition from others, time off, flexible work hours, etc.

Finally, the work environment plays a big part in productivity. In fact, productivity improvements can be achieved simply by making an office or workspace more brightly lit as this encourages individuals to focus on the work. Whereas, dark offices or unsafe environments provide plenty of distractions which can start to decrease the morale of an individual. Once morale drops then motivation for working and being productive will also taper off.